We are running a sale on Popup Card Studio. Save 28% right now during this very limited time sale. Click here to order now!

We are also running a sale if you purchase both Make The Cut! and Popup Card Studio. Save 38% right now during this very limited time sale. Click here to order!

help [Resolved]

debadeba Member Posts: 78
edited July 2015 in Resolved Issues
My old Zing quit working and needs repairs. I ordered a new Zing air which I received today. I did not use the new MTC activation pin I received. I plugged the machine in and it connected. Everything seems to work but when it goes to cut the blade holder goes to the starting point and doesn't cut. I goes really slow. I assumed I could just plug in the new machine and resume cutting. What am I missing. Surely the new machine isn't broken. Please help with any suggestions. I am already 4 days behind. Thank you
Post edited by SBryanW on

Comments

  • MeFlickMeFlick Member Posts: 9,228
    Sounds like your speed setting may be too slow. Make sure you have set the blade holder and blade depth correctly. I don't have a Zing but perhaps @Liz_A or @SandyMcC can provide more specifics and insight if someone else with a Zing doesn't chime in.
    Go Vols!
    image
    Cutting with 18" Silver Bullet and a KNK Force (the rest are collecting dust!)
  • Liz_ALiz_A Member Posts: 10,385
    @deba - please do assure that the speed settings in Make The Cut! are correct. If you just plugged in the new one, Make The Cut! will not know the difference and your speed is probably set at 10 for cut and up speeds. The new machines have additional speed settings so for them 10 is very slow. Try changing to 15 or more.

    Read here page 26-27:
    http://www.iloveknk.com/0um/KNKZing/KNKZingwithMTCUserManual.pdf

    The Cut Speed is the speed of the blade (or other installed tool) while it is in the “down” or cutting position.
    The Zing Air has 38 speed settings, with 9 of them being below 100mm/sec. This cutter was designed to
    handle a wide range of thicker, more difficult materials that will cut far more successfully with a slower cut.
     The settings from 1 through 9 are the slow speeds and should be used when cutting dense difficult
    materials, such as chipboard, craft plastic, styrene, and balsa.
     The setting from 10 through 20 are medium speeds and should be used for easy-to-cut materials, such
    as cardstock, vinyl, iron-on transfer, and rhinestone template material.
     The settings above 20 are the fast speeds and should be used for engraving, embossing, and drawing.
     The Up Speed is the speed of the blade (or other installed tool) while it is in the “up” or non-cutting position.
    It has the same number and range of speeds as the Cut Speed. An Up Speed is in effect when:
     The blade is travelling from the origin to the point where the cutting of a shape begins
     The blade raises and moves to the next path or shape to cut
     The blade is travelling back to the origin after the cut is completed
  • SandyMcCSandyMcC Member Posts: 7,602
    Make sure you have installed the latest Zing plugin AND that you're selecting the Zing Air as the cutter. You can get that plugin at MTC's download page here:

    http://make-the-cut.com/Download.aspx?ref=lp

    Scroll down to Zing plugin 2.1.0.
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • debadeba Member Posts: 78
    I did everything you all suggested and I am up and running. Thanks
  • SandyMcCSandyMcC Member Posts: 7,602
    Good news! Post again, if you have any questions. Note that the table at the end of Chapter 2 of the current UM shows the speeds you'll now what to use. There are more in the prior 9 - 11 range and you'll appreciate having those available.
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
This discussion has been closed.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!