My Zing Air will not power on. Help/Advice needed.

JRaven

Hi,

I have a Zing Air, and over the past few years, it has made about 5 passes/cuts. I stored it in a controlled environment, and in the original Box/Foam/Blocks and stops. I recently moved to Sweden from the US and unpacked it for a new job. I have the proper power supply and the cutter has been very well cared for, but suddenly it wont power on. No response whatsoever. 

I checked the power cord and see no noticeable damage, proper current supply, and no physical issues I can see. Everything slides and rolls and moves well. It simply wont respond when I press the power button. 

Any ideas? I would hate to loose this machine, and I have no idea where to get a repair in Stockholm. 

Any information would help. Thanks. 

Liz_A

@JRaven - where did you get the power supply for the Zing, does Sweden have the same electrical scheme as the US?

SandyMcC

Is the light on the power adapter shining? Those adapters are typically the first thing to fail. 

JRaven

@Liz_A, the power supply has both a EU plug and an American Standard Plug. There is a breaker in place as well. 

@SandyMcC, There is no light on this power supply model. It is the one that came with the cutter. (Sunny Model:SYS1357-2412)

SandyMcC

That's odd... mine does. And there's no "Sunny Model" printed on it...

Do the specs on yours say:

Input 100-240V - 1.0 A
50 - 60 HZ

Output: 24 V   1.4 A

JRaven

@SandyMcC, Input is the same, Output power is 24W Max. However the other spec, is +12V - 2A

Its a "Switching Adapter" 

SandyMcC

I contacted KNK USA and they told me that what you're using is NOT the original Zing Air adapter and the output from what you ARE trying to use will most likely wipe out the ZA's electronics.  Sorry for the bad news.

Crazy_Mr_Zing

The original power supply was this specification

it extremely important the output including plug polarity matches

JRaven

Thanks everyone for your help. The power supply was only hooked up once for a few minutes. I will locate a replacement. It will cost a lot and take forever for me to ship one in from the US. I have a electronics story that I can get the specs to and that will have an EU based plug. So, I will try that and hopefully it will power up. 

It appears that the power supplies got mixed up when I was packing electronics to move overseas. My bad. Hopefully everything will power up again, and if not, I will reach out to KNK. 

Again, thanks. 

SandyMcC

I don't want to sound like a mother hen, but after one of our KNK dealers fried her printer at a retreat by plugging in the wrong power supply, I got out my labeller and I labeled every single power device I owned.  And now, when I get something new, it's the first thing I do.