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Machine not connecting

allyballyb Member Posts: 1
edited September 2019 in Help for Make The Cut
When I try to cut my design, I am getting a message that says "Please make sure your machine is connected and powered on." Which it is! "If it is, turn off your machine, wait a moment, and power it back on." Which I have literally 20 times. "If you need help click here (-18).  Which tells me that my cricut has timed out.  I have followed the instructions on that page as well, but no luck.  When I try to make sure I have the latest firewall, I get another message, "Your device is either turned off or already connected to another browser or tab.  Would you like to reset the connection?"  I have clicked yes a number of times now and it refreshes right back to that notification. I also have deleted my cookies and history a billion times now!  I do not have the bluetooth adaptor, I have been using my cricut all this time with a USB.  I haven't had this issue until now. I am would love some help if anyone knows any tricks!

Thanks, Ally. 
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Comments

  • Liz_ALiz_A Member Posts: 10,843
    @allyb - so you are using a Cricut, but what software and what version?
    Still using MTC but slowly migrating to SCAL. KNK cutters including the Force and Maxx Air continue to be my favourites. Fluent in other cutter languages.
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