Not completing cuts

SteveRamsbottom

The step motor is not engaging all the time so only part of the letters are being cut. I thas been working fine and this just atarted to happen. I have re-booted everything but no change

Crazy_Mr_Zing

What cutter are use using ?

Liz_A

@SteveRamsbottom - since you are here on the MTC website, we'll assume you are using Make The Cut! software, and given the description of your issue, you have an original Zing. This is known issue and can be resolved by replacing the data cable - requires soldering skills. Or the Zing can be shipped back to KNK (for a hefty price) and they will fix it. I'd try option 1. Look here:

https://knkusa.com/product/zingzing-air-head-cable/

They also have instructions on replacing it on their Resources page:

https://drive.google.com/file/d/1HdARc4rz91TejV6cD93edbgxzeh_jEmn/view

If you are not using MTC nor have a Zing, then please contact the Support resources for the cutter and software you are using.