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Problems with mat and carriage CM900

FIGGY345FIGGY345 Member Posts: 1
I have the CM900. I unloaded my mat using the unload button without issue, however when I went to use the machine after that it is saying that the mat cannot be unloaded and that I have to pull the mat after turning the machine off.
There is no mat in the machine.
Now every time I switch it on it says the mat needs to be unloaded but when I press ok to get the cartridge to go back to the initial position it does not work and I get the same message every time.   
Would be grateful for any help or suggestions. Thanks

Answers

  • Liz_ALiz_A Member Posts: 10,578
    @FIGGY345 - sorry I am not familiar with your cutter, and likely you are not using Make The Cut! You probably want to find a forum for your brand of cutter, here at the Make The Cut! software forum, we support users of Make The Cut! and it's supported cutters, the Brother cutters are not supported. I googled:



    It is suggested to clean the mat so the cutter can read the registration marks.

    Or load the other end of the mat.

    http://support.brother.com/g/b/faqend.aspx?c=hk&lang=en&prod=hf_cm550dxeas&faqid=faqh00000690_000

    Hope that works for you!
    Still using MTC but slowly migrating to SCAL. KNK cutters including the Force and Maxx Air continue to be my favourites. Fluent in other cutter languages.
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