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Blade not making contact with material on select letters/objects of cut (Zing)

Hello,
  I'm experiencing the following issue any feedback/tips would be greatly appreciated:

Zing will start cut but will not cut certain letters or portions of an object.  For shapes/letters is does cut it cuts through the material; however for certain parts of the cut the blade housing lifts up like it does when it moves from object to object in between cut and trace the letter/object it is supposed to cut but not make contact with the paper.  The blade housing will also lift up mid cut and not finish a cut of the same letter/object.

 

I have tried the below to fix the issue:

 

1)      Shut down/restart MTC

2)      Shut down/restart Zing

3)      Delete object to cut and redo

4)      Moved object to cut to different location on virtual mat

5)      Change blade

6)      Checked positioning of blade housing

 

Thanks!

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