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Maxx Air 24 won't cut through shrink plastic anymore [Resolved]

JacksonistaJacksonista Member Posts: 153
edited July 2016 in Resolved Issues
I'm at a loss.  I have been using my maxx for almost a year with no problems and now cannot cut through shrink plastic, at a force of 180 in 2 passes.  My cutter has worked great up until a few weeks ago when I noticed that I was having to do tons of xacto, scissor, and pick tool work just to clean up my shapes.  I had never had to do this before as the pieces pretty much popped out when cut.  I have done some of the most intricate cuts with ease and now even the simplest shapes wont' cut.  Has anyone else experienced this?  My zing does a better job now and I'm at a complete loss with what may be wrong.  I'm afraid I'll have to send it in.  Any ideas?

Thanks,
Patricia
Post edited by Gabe on

Comments

  • DaeDae Member Posts: 13
    Patricia,

    When was the last time you replaced the blade?
  • Crazy_Mr_ZingCrazy_Mr_Zing Member Posts: 3,575
    Have you tried increasing the force

    I Use Zing Air, Make The Cut - Pop Card Studio, WinXP- Win7 -Win10
    Paper Modellers I Revere Marc Hagan-Guirey ----- Yoshinobu Miyamoto ----- Peter Dahmen
    Gallery ID #26944 ----- Link to My Cloud Have a Look your Welcome to Make Use of the Files
  • JacksonistaJacksonista Member Posts: 153
    I have replace the Blade 3 times none of them were chipped I've used a brand new Matt I've tried increasing the force but even following suggested guidelines for force Sandy suggest a force of 130 I'm already at 170 180 and it still isn't cutting the plastic when before it cut it with no problem I really need to find out what is going on with it and if anybody else has ever had something similar happen with Air Max
  • Crazy_Mr_ZingCrazy_Mr_Zing Member Posts: 3,575
    If you think the force being applied by the solenoid has some how reduced

    You could create a support ticket with knk http://knkusa.com/support-ticket-request/

    I Use Zing Air, Make The Cut - Pop Card Studio, WinXP- Win7 -Win10
    Paper Modellers I Revere Marc Hagan-Guirey ----- Yoshinobu Miyamoto ----- Peter Dahmen
    Gallery ID #26944 ----- Link to My Cloud Have a Look your Welcome to Make Use of the Files
  • JacksonistaJacksonista Member Posts: 153
    Thanks all for your responses.  I haven't changed brands of plastic, it's the same stuff.  In fact, I bought it in bulk (200+ sheets) so I've been pulling from the same stack for over a year.  It's like the cuts became ineffective almost overnight.  I have been cutting in 2 passes and still it won't go through, not even in 3 passes!  I have opened a ticket and will  have to send in for repair as I don't know what more I can do.  I cannot keep cranking up force to cut.  All I've ever cut is shrink plastic and card stock with this cutter, and it's made to handle much tougher materials.  It's less than a year old :(  I'm so unhappy right now.  I also have a Zing and having to go back to using that after my Maxx is like going from a quad core processor back to a Pentium processor in a computer.  It hurts!  I love my Zing, but not like I love my Maxx.  I wish I had up close pics of a Maxx blade carriage to see if anything looks different.  I don't know. I just need my baby fixed.  I have opened a ticket and will go that route.  I just thought maybe others with similar problems might shed some light.  Thanks again all.
  • Crazy_Mr_ZingCrazy_Mr_Zing Member Posts: 3,575
    edited June 2016
    I think KNK is probably best equipped to sort this issue out. Hopefully its not an major problem. Would be great if you can let us know the outcome it may help others in the future
    Post edited by Crazy_Mr_Zing on
    I Use Zing Air, Make The Cut - Pop Card Studio, WinXP- Win7 -Win10
    Paper Modellers I Revere Marc Hagan-Guirey ----- Yoshinobu Miyamoto ----- Peter Dahmen
    Gallery ID #26944 ----- Link to My Cloud Have a Look your Welcome to Make Use of the Files
  • SandyMcCSandyMcC Member Posts: 7,647
    If you put the same blade holder into the Zing, will it cut your shrink plastic at the same settings you've always used on the Zing?

    If you put a brand new blade into the blade holder, can you go back to the original settings again?

    These will be 2 important tests to conduct so that KNK USA can starting helping you diagnose whether it's the Maxx or the blade holder or the blade.
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • JacksonistaJacksonista Member Posts: 153
    Thanks Sandy.  Ron had me mail it to them today.  The same blade holder did fine in the Zing, not so in the Maxx.  I had the force much higher on the Maxx too (up to 180 on 2 passes and 3 passes, still no cut through).  I have never had luck cutting shrink paper at 130 (as suggested for the Zing) and always cut at 150-160 in 2 passes.  At that setting the cuts were clean and complete on my Zing.  My Maxx has been great up until about 10 days ago.  I guess it's gotten a little worse longer than that, but this past week pushed me over the edge and I knew something was just plain wrong.  I changed to a new blade + spring 3 times, thinking that possibly it was a chipped or dull blade, but it was not.  I even used a brand new mat as I was told that my old, well-used mats may be the problem.  I have my fingers crossed they get it figured out.  I also mailed them my blade holder.  I've been sailing along with this machine, I love it so much!  I'll let everyone know what the outcome is.  It should be arriving in Apopka on Tuesday of next week.  Thank goodness it was still in my 1 year extended warranty period.

    Thanks,
    Patricia
  • JacksonistaJacksonista Member Posts: 153
    Update:  They tested the machine and say it is working fine?  I don't get it, not at all.  They did not have any shrink plastic to test with but instead used a .020 styrene, cut at 50 speed and 250 force, one pass and it cut through.  First, I NEVER cut shrink plastic at such a high force.  As stated earlier, it's been between 160 and up to 185 (recently on trying to get it to cut) and at a speed of 200, which is really relatively slow and recommended for shrink plastic.  I was asked to mail some samples of my plastic along with my blade for further testing and plan to mail them out tomorrow.  I'm actually getting back into the groove with my Zing!  I love that little cutter, too!  But, I am really missing my Maxx.  Oh how I miss the pinch levers on the back.  I don't know how many times I've tried to move them on my Zing only to realize they are on the front!!!!!
  • SandyMcCSandyMcC Member Posts: 7,647
    Ask them to try cutting their styrene at 130 and 2 passes. That's what I found in my testing of the Maxx Air and, in my opinion, represents how one would cut that material.... not using a super high force and 1 pass.  It will make for a better comparison.
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • JacksonistaJacksonista Member Posts: 153
    They say my machine never had a problem and that I had a damaged blade.  Not quite sure what to say?   I went through 3 BRAND NEW BLADES and got the exact same poor results with each one.  They were the very blades that shipped with my machine when I bought it...  The machine tester said he cut a piece of my shrink plastic at a force of 180 at a speed of 100 and it cut almost all the way through on the 1st pass.  I was also told I can damage the blade when inserting it into the holder.   Believe me, I know how to insert blades without damage as I have loaded many into my holders.   Seriously though, I went through 3 new blades.  Even the other-brand holder and new blades cut just as poorly as my KNK set.  I am seriously puzzled.  Yes, I am beyond thrilled that it worked for the tester, but I am very worried that when I get it back, it will be just as bad as it was before.  I cannot afford to pay $100 shipping round-trip again....

    Cautiously optimistic
    Patricia
  • JacksonistaJacksonista Member Posts: 153
    Got my Maxx back today and it cuts as poorly as it did when I shipped it in for repair.  I used my very last brand new KNK .25 offset blade too.  I took a picture of it's sharp point, as proof.  I used the exact same brand/group of shrink plastic I sent to Ron, the tester.  Same cut speed, same force 100 / 150 at 2 passes and it did NOT cut through the plastic, not at all.  Does he have a magic cutting blade I wonder?  I am so sick and tired of being run around. I've gone through countless supplies, paper, blades, not to mention tons of time.  I mean it.  I spent 1300.00 on this machine, that is NOT peanuts.  I am good to my equipment, I depend on it.  My Zing cuts better than this thing.  I feel like I have a 40 pound paper weight and a sickening reminder of how much money and time I've spent trying to get it to work the way it did 6 weeks ago to no avail.  I don't know what more to say.  When I was told it was my cutting blade, it reminded me EXACTLY of what Silhouette said when the cutter I bought from them wouldn't even cut simple 65lb card stock (after two months of use).  Here's a complimentary blade to fix our machine.  Not.  Frustrated beyond belief.

    Add to that I paid $100 round-trip shipping and when I paid my return shipping it sat in the warehouse for 9 days for no apparent reason.  I had to call to ask for a tracking number only to find out it had never left.  Had enough right now.

    -Patricia
  • SandyMcCSandyMcC Member Posts: 7,647
    Patricia, I will get this resolved to your satisfaction... I promise!  I can't do anthing this coming because KNK USA is closed during the week of 4th of July.  However, when they reopen on July 11, I will get Chad involved and we will figure out what's going on.   One thing that will help, in the meantime, is if you will cut the material on your Zing and then, using the same blade holder, same blade, same file, leave the same material on the same mat and then load it into the Maxx Air and send it to cut at the same settings that Ron said he was using.  Send a photo so that I have that photo showing that the Zing cut it perfectly and the Maxx Air did not.
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • JacksonistaJacksonista Member Posts: 153
    I re-read my post.  Sorry for the vitriol Sandy, just didn't know what more to do. When I had had some time to regroup, I sat down and did a comparison cut between the Zing and the Maxx Air 24".  I used the EXACT same blade, holder, depth on both machines (the blade is brand-new out of it's zip-loc).  On the Maxx I used a force of 170, speed of 150, 2 passes.  I then cut the exact same pattern, on the exact same piece of Shrinky Dink Ink Jet paper, on the Zing.  I used a force of 145, cut/up speed of 9 and 2 passes.  The Zing cut through the plastic pretty much on the first cut as the pieces came loose on most.  The MAXX did not.  I have attached pictures.  I can make a video of the 2 later if need be.

    Thanks for the help in getting this resolved.  Very thankful for my Zing.
    -Patricia
  • SandyMcCSandyMcC Member Posts: 7,647
    Thank you for this test. I will be in touch with Chad as soon as I can.  I guess my only other question would be... what force is required to get a small test cut to cut clean on the MA? I realize you were able to previously use 170 and 2 passes... just curious how much more is needed... how much has it changed? 
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • JacksonistaJacksonista Member Posts: 153
    Okay Sandy.  At a force of 210, it cut through.  200 didn't quite work, but 210 did and it was on simple shapes, a shallow 6 point star, a deep 5 point star and a doughnut shape.  While it's wonderful that this finally works, I don't believe that my machine should require 80 more grams of force to cut than my Zing does.  Or that it now requires 40 grams more than it did 7 weeks ago on the same plastic.  To me, there is something wrong with the pressure of the cutting head.  Some how, some way.  Wish I'd try to go higher before, but when I got up to 190gm and when through numerous blades I thought there is no way this is right, no way.  So I sent it in for work.  My concern now is how long will it work at 210 before it requires me to max out at 250?
    Thanks,
    Patsy
  • SandyMcCSandyMcC Member Posts: 7,647
    I agree with you, completely. You should not be needing that high of a force to cut shink plastic. And, for sure, the MA always uses the same or lower settings than the Zing... never higher. Something is definitely wrong. I still haven't been able to reach Chad because of their annual vacation. But this will be my top priority next week.  What particular brand and type did you cut?  I have the ones listed in the MA UM (end of Chapter 2).  
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • JacksonistaJacksonista Member Posts: 153
    I use many brands of plastic, but all of it is inkjet printable, never the plain stuff.  I use mostly Grafix (Jo-Ann's) and Shrinky Dink (Michael's and Hobby Lobby) although I have used off brands or foreign brands like Shrinkles which comes from the UK.

    Thanks again for your help,
    Patricia
  • SandyMcCSandyMcC Member Posts: 7,647
    I meant... what brand is the one you used in the test above? 
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • JacksonistaJacksonista Member Posts: 153
    Grafix inkjet, white color.

  • SandyMcCSandyMcC Member Posts: 7,647
    I checked with Chad today if he could talk to Ron but I didn't hear anything back. It's always a bit crazy after they've been closed for a week.  I'll check again tomorrow morning.
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • JacksonistaJacksonista Member Posts: 153
    Any update?  Thanks.

  • SandyMcCSandyMcC Member Posts: 7,647
    Yes. Chad told me he was going to contact you so that you and he could go over this situation together. Since I assume you've not received a call  yet, why don't you start a new support ticket so that it will then show up as a reminder in their system.  Here's the link again: http://knkusa.com/support-ticket-request/

    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • JacksonistaJacksonista Member Posts: 153
    Thank you.  Nothing from Chad so I opened a ticket.
  • SandyMcCSandyMcC Member Posts: 7,647
    It's my understanding Chad responded to the ticket when he arrived at work this morning.
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • JacksonistaJacksonista Member Posts: 153
    Yes he did.  I just got home from work and had the email.

    Thank you
    Patricia
  • JacksonistaJacksonista Member Posts: 153
    talked to chad, he was very helpful.  normal settings for maxx are between 170 and 190.  not sure why it took so much less force before, but currently cutting at 190 and it works fine.  he said if any further issues arise i wont be out in the cold so that was very reassuring.  thank yiu sandy for your and chads help.  i do love my maxx 24 
  • SandyMcCSandyMcC Member Posts: 7,647
    I'm happy to read that Chad was able to help you. He's very good at these cutters.  His dad taught him how to use the vinyl cutters at work when he was only 9 years old. Thus he's been operating cutters for over 26 years now!  
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
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