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Newbie not getting communication KNK Maxx with Make the Cut

I have just purchased my first Knk Maxx. I installed all the drivers and changed the BR to 57600, made sure the com ports are the same. Made a shape, clicked on "cut project with" selected "KNK" cheched the com and BR. Now i have to "test communication". I should see 1/4 movement of material, but nothing happens. When i click on "start" it tell me that the data has been sent, but nothing happens. The machine in online and the cables plugged in. Any advice as what the problem could be? I contacted my supplier and he also does not know.
Please HELP

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