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KnK Zing Going Nuts [Resolved]

thadius856thadius856 Member Posts: 41
edited January 2013 in Resolved Issues
Ok, so here's the deal. I unpack the Zing today. Plug it all in. Set up the blade and pen. Load the pen holder. Switch on the machine.

The carriage goes all the way to the right wall. Then stops there. I can hear whining. It should be silent if it's not moving, right? Turn it off.

Move the carriage all the way to the left wall. Turn it on. It Realizes it's alive and moves the carraige around a bit. Turns the laser on... and then... it just goes nuts drawing a big circle with an X across it. Over and over and over. I let it go for 5 minutes, but it just keeps doing it.

Power off. Power on. Same exact thing. Over and over.

I can't find anything about this. Is my Zing possessed? :(
Post edited by Gabe on

Comments

  • thadius856thadius856 Member Posts: 41
    It's also making this space-age sound. Like it has a speaker inside or something. I have no idea what to do.
  • GabeGabe Moderator Posts: 4,599
    Did you remiove all the little plastic packing spacers inside the Zing's track before powering on?

    Is the Zing already connected to the computer? If so, unplug the usb cable and then turn it on to see if it still does this.
  • thadius856thadius856 Member Posts: 41
    Gabe said:

    Did you remiove all the little plastic packing spacers inside the Zing's track before powering on?

    Is the Zing already connected to the computer? If so, unplug the usb cable and then turn it on to see if it still does this.

    All the spacers were out.

    It is plugged in to the computer. Unplugged it and it does the same thing.
  • KarenPKarenP Member Posts: 4,028
    Seems to me like there was a similar post. I'm going to search.
    Missouri
  • KarenPKarenP Member Posts: 4,028
    Not the one I remembered...still looking but look at this one.
    http://forum.make-the-cut.com/discussion/25041/help-zing-code-blue-resolved
    Missouri
  • SandyMcCSandyMcC Member Posts: 7,880
    It sounds like the main board has a big problem. Since Chad is at CHA, you'll need to call KNK USA on Monday morning. They open at 8:30 am EST and their number is 800-268-3672.

    Just out of curiosity... with the Zing turn off and you've move the carriage all the way to the left and you turn it on... are you saying it doesn't immediately move, as far as possible to the right? And then stop? Are you saying it does all of those OTHER things you described and this is when just turning it on?
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • thadius856thadius856 Member Posts: 41
    I'll try to take a video later tonight to show you guys what's going on.
  • efghausefghaus Member Posts: 1,078
    do you have the latestest registered version MTC (4.3.7) and he newest zing plugin (1.2.0) running? in my excitement as a new zing owner i downloaded the plugin for Klic-n-kut instead of the one for the KNK zing.
    that X thing sounds like the slashs in the free trial version of MTC.
    I know KNK will take care of you.

    Eileen G on the spacecoast Florida Bye Bye Crapcut, Hello Zing. Where have you been all my life?
  • thadius856thadius856 Member Posts: 41
    Will try to knock these out one by one.

    @efghaus Nope. 4.2.0, registered. It does this even when not connected to the USB cable. Also, definitely the Zing plugin.

    @SandyMcC I'm starting to think perhaps I've unlocked a hidden demo mode. Is that a thing you guys pre-programmed perhaps for trade shows?

    @KarenP That link actually helped a bit. I had to toggle the COM port several times between the USB virtualized COM ports and the COM1 port, which I'm pretty sure does not exist on my PC physically. Also, had to plug/un-plug about a dozen times. But now we're in business. I think.
  • thadius856thadius856 Member Posts: 41
    Company came over last night, so I didn't get around to taking that video until this morning. Here ya go:

    In the video on the first try, where I get it to return to the home position; if I send a test cut, it will cut, then return and stop that whining noise. Is that a fan or something inside that keeps it cool? If so, why does it need to run when the cutter's no moving? What else could I be hearing? It's not the loud noise the manual describes as having packing materials in there.

    I'm really thinking it's a demo mode I somehow unlocked. An odd, odd demo mode, but still one nonetheless.
  • SandyMcCSandyMcC Member Posts: 7,880
    Mine does it, too!!! I just never thought to do what you did! And I'm 90% sure I know what that is. Chad told me the factory has this "shaking test" it runs for several hours on every machine and then tests to make sure it's still working. Or maybe tests as it's shaking... something like that. I bet that's the test they run and it's far easier to have it built into the firmware than to connect every machine up to software for testing. Anyhow, mine is still doing it and it's been like 10 minutes now!

    Great discovery! Now, try NOT doing that. :P Do not have the blade carriage moved all of the way to the left, but just to the right or partway. And then just start testing out the Zing to see if it performs according to the user manual otherwise.

    And yes, my power button flashes like that when I'm moving the blade carriage in the off mode. Everything you showed was consistent with my own Zing.
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • thadius856thadius856 Member Posts: 41
    Phew. Ok, this makes sense.

    I did do a 7"x10" pen test drawing. Came out perfect in all spots except one where the 2nd pass missed the 1st slightly.

    Still trying to get the 631 to cut properly. Blade depth is tricky! :\
  • SandyMcCSandyMcC Member Posts: 7,880
    For vinyl, you barely need any blade showing at all. My rule of thumb is that you should be able to feel the tip of the blade with your finger, but not be able to see it! lol
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • thadius856thadius856 Member Posts: 41
    I tried the settings in the manual. Barely showing, 10/10, 15 force, .35 offset on red blade. It's creasing but not going through the vinyl. Have about 1/32" showing now, force 25, still not getting through. The backing paper isn't even nicked. :\
  • SandyMcCSandyMcC Member Posts: 7,880
    Are you using the cutting mat or cutting with just feeding the vinyl alone? If you are using the mat, the blade tip might be too close to the vinyl and you need to raise the blade holder up in the grip.
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • thadius856thadius856 Member Posts: 41
    With cutting mat.

    Blade holder too close to the vinyl causing vinyl to not cut all the way through? That seems counter-intuitive.

    But I'll give it a try momentarily.
  • thadius856thadius856 Member Posts: 41
    It worked!

    Blade back to just barely able to feel it. Blade holder up 1/16". Force 35, 10/10, 1 pass.

    Now... why did that work? o.O
  • SandyMcCSandyMcC Member Posts: 7,880
    Like you said... counter-intuitive! :)
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • thadius856thadius856 Member Posts: 41
    BrendaS said:

    @thadius856
    A correlation that SandyMcC used a long time ago was: think of a hammer and a nail, if you are trying to raise the hammer only an inch or two above the nail, it takes a long time to pound the nail into the board--however, if you raise the hammer higher and then bring it down to strike the nail, you make progress much faster. Raising the bladeholder in the grip provides more "oomph" when it moves down to cut. Sandy recommends the 25 post it note guide for setting your bladeholder in the jaw and that seems to work well for most people.

    Good luck

    I appreciate that. I really don't like the Post-It Note idea, though. Just another thing to clutter my desk. Pretty sure I have a couple hundred O-rings about this size just sitting around.

    Yup. Found one that works well. Will try to get a picture for you guys.
  • SandyMcCSandyMcC Member Posts: 7,880
    The 25 Post It notes are very close to 1/8" (about 3mm). So try creating something close to that thickness for your ORing. Or two 1/16" O rings so that you can adjust to half that thickness when needed. I had decided to switch to Post It notes because most everyone owns them and it would set a "consistent standard". Also, because I found there were slight differences in the height of the blade holder grip positioning from one Zing to the next, I needed to eliminate that from the equation. If I recommended a certain number of O Rings, then there would still be variations that might come into play since the O Rings rest on top of the grip. Anyhow... the important thing is to just find something that works great for you! :-bd
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • thadius856thadius856 Member Posts: 41
    I probably wouldn't raid the garage for o-rings. Take your blade holder down to Ace or Tru-Value instead. I've been raided plenty of times, and then I have to pay $8 shipping for a single $0.25 o-ring or drive 30 minutes into town because I need it right now. Usually when you need it, it's because oil or water or something else is spraying all over the place.

    Here's a picture using a silicone 7/16" x 5/8" silicone o-ring (0.424" ID, 0.630" OD).



    I pay $7.76 per 50-pack, and have a whole pack sitting on my desk. I'd be willing to snail mail one out to anybody interested.
  • SandyMcCSandyMcC Member Posts: 7,880
    Good find! Thanks for sharing! What thickness are they? I'm wondering how many are needed to raise the blade holder by 1/8"?
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • thadius856thadius856 Member Posts: 41
    Calipered at .07". Two would come in just over 1/8" at 0.14". You can squish them slightly if you apply downward pressure on the holder when tightening the set screw, which would take them to almost exactly 1/8" together.

    I have thicker ones at 0.105", but I found them to be too thick for my particular Zing to make a good cut.
  • thadius856thadius856 Member Posts: 41
    Thinner one is McMaster-Carr stock number 9396K18.

    Thicker one is McMaster-Carr stock number 9396K16.
  • SandyMcCSandyMcC Member Posts: 7,880
    Thank you! I'll put this into my Evernote database for future reference!
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • lizalookslizalooks Member Posts: 227
    LOL @thadius856 another McMaster carr shopper! I have "cutting mats" from there and love them
  • GabeGabe Moderator Posts: 4,599
    edited January 2013
    @thadius856

    When the Zing was first released, several people were hoping there would be a click blade holder made available for it. Haven't seen one yet, but anything is possible.

    While they are waiting, several people came up with their own solutions. Here are two links showing what a couple of folks designed.

    http://forum.make-the-cut.com/discussion/comment/260352#Comment_260352

    The link above shows two different methods. The second method uses a piece of a ruler to give precise markings.

    http://forum.make-the-cut.com/discussion/21405/zing-blade-holder-marker

    Also, the Zing's blade carriage is designed to accommodate blade holders made by other companies. People have used the eClips click blade holder, a Roland click blade holder, and if I recall correctly, a Cricut click blade holder.

    The click blade holders let you set the blade depth in a repeatable way, although you still have to control where the blade holder is positioned in the blade carriage. This is generally done using Sandy's method or by using paper o-rings you cut from the Zing's test shape menu.

    Personally, I like the post-it notes. I have a small box of tools for the Zing, which holds my blade holders and blades and also 25 post-it notes torn off of a regular post-it note pad. You know, count from the bottom up, so you get 25, and then tear off the stack as one piece. Since it is in with my Zing, no one else in my family ever uses it and I know it is always 25 post-it notes thick.
  • hwganghwgang Member Posts: 2,808
    @thadius856 Well, after calling half a dozen hardware sources big and small, I'd love to buy a couple of dozen of the smaller ones from you if you can spare them. If not, no problem, I'll mail order them myself.

    Just let me know...my email address is in my profile. Thanks!
    Lynne
    Moderation in All Things should be Practiced Sparingly
    In KNK Love with my Zing, Eagle and the Support!
  • thadius856thadius856 Member Posts: 41
    @hwgang Here ya go.

    http://www.mcmaster.com/#catalog/119/3471/=l1bxok

    Stock numbers are above. You can skimp and get the Buna-N versions if you don't feel you need the silicone.
  • hwganghwgang Member Posts: 2,808
    @thadius856, yes, I know about them. I had wanted to pick a few up locally, but no go. Just thought I'd see if you would rather split. Thanks for the reference, regardless.
    Lynne
    Moderation in All Things should be Practiced Sparingly
    In KNK Love with my Zing, Eagle and the Support!
  • efghausefghaus Member Posts: 1,078
    whats the answer to zing acting crazy @SandyMcC?


    installed beta 4.39 on windows 7, using zing plug-in 2.02, Zing is conneccted via com 7, had zing soeak disabled. cut ok, but i firgot to adjust force. so I put another sheet on my mat, a repeated everything I did the first time, but this time I increased my force to 73. Instead of cutting my rectangle, zing went into a loop it cuts a circle, square and x. I hoped it would stop, but it kept doing it. I finally turned it off.
    whats up with this?
    Eileen G on the spacecoast Florida Bye Bye Crapcut, Hello Zing. Where have you been all my life?
  • thadius856thadius856 Member Posts: 41
    @efgaus The answer was that if you turn the machine on with the blade carriage all the way to the left, it starts up in a factory shake-test mode, doing the big circle, X and square.

    Start the machine up with the carriage ANY place other than full left and it won't do that.

    Probably should be added to the manual in the troubleshooting section.
  • SandyMcCSandyMcC Member Posts: 7,880
    @efghaus, did you happen to do this? Have the cutter carriage all the way to the left? If not, try again. It it happens again, then I'll have you contact Chad.
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • efghausefghaus Member Posts: 1,078
    the carriage is far right. I call it home. It has happened again, so I will call chad.
    Eileen G on the spacecoast Florida Bye Bye Crapcut, Hello Zing. Where have you been all my life?
  • thadius856thadius856 Member Posts: 41
    @efghaus Ensure that the far left bumper isn't stuck in the "in" position.
  • efghausefghaus Member Posts: 1,078
    edited January 2013
    stepped away to get some tea. came back and tapped on the left bumper with my finger and it moved freely, so tried again. All is well with the world again
    thank you @thadius856.
    Eileen G on the spacecoast Florida Bye Bye Crapcut, Hello Zing. Where have you been all my life?
  • SandyMcCSandyMcC Member Posts: 7,880
    That's what Chad is suspecting as well. I just IM'd him about it.
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit, Skycut C and D
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
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