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MTC COM Bridge Unable to find KNK Zing

So here's the situation: my KNK Zing is set up and running with my Windows PC. But I can't get my MacBook Pro, macOS High Sierra 10.13.2, to recognize the Zing under the MTC COM Bridge app.
I've followed all the steps including installing the FTDI driver and my MacBook recognizes when the Zing is plugged in as FT232R USB UART, but MTC COM Bridge app can't find it.

Comments

  • Crazy_Mr_ZingCrazy_Mr_Zing Member Posts: 3,265
    edited April 25
    Have you tried the method detailed in this document
    Make-The-Cut High 20Sierra Fix for MTC Not Opening

    I Use Zing Air, Make The Cut - Pop Card Studio, WinXP- Win7 -Win10
    Paper Modellers I Revere Marc Hagan-Guirey ----- Yoshinobu Miyamoto ----- Peter Dahmen
    Gallery ID #26944 ----- Link to My Cloud Have a Look your Welcome to Make Use of the Files
  • Alien312Alien312 Member Posts: 9
    Have you tried the method detailed in this document
    Make-The-Cut High 20Sierra Fix for MTC Not Opening

    I have and MTC works just fine on my MacBook. It's the MTC COM Bridge that isn't detecting the Zing
  • SandyMcCSandyMcC Member Posts: 7,351
    I will look into this tomorrow morning with my Zing and MacBook. 
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • SandyMcCSandyMcC Member Posts: 7,351
    I tested this morning and it worked just fine for me.  I have 10.13.4 installed and after hooking up the Zing with a USB, I opened the Bridge and the connection in the  menu under COM1.  I selected it and then clicked on Save.   How far can you get? Do you see anything under COM 1?  
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • Alien312Alien312 Member Posts: 9
    SandyMcC said:
    I tested this morning and it worked just fine for me.  I have 10.13.4 installed and after hooking up the Zing with a USB, I opened the Bridge and the connection in the  menu under COM1.  I selected it and then clicked on Save.   How far can you get? Do you see anything under COM 1?  
    Immediately after opening Bridge I get an error message saying Unable to find any devices connected, despite the Zing being plugged in, turned on, and recognized in System Information. Hitting retry just brings the same message and under COM1 are only bluetooth options.
  • Alien312Alien312 Member Posts: 9
    edited April 27
    I've even uninstalled everything using AppCleaner and reinstalled following all the steps but the Bridge app still does not recognize the Zing.
  • Liz_ALiz_A Member Posts: 9,903
    Don't you have to tell the iOS to allow non-Apple approved applications?
  • MeFlickMeFlick Member Posts: 9,126
    Liz_A said:
    Don't you have to tell the iOS to allow non-Apple approved applications?
    Yes you do, but the OP said that MTC its self is working fine on his Mac computer
    further down in a second post here:
    Alien312 said:
    Have you tried the method detailed in this document
    Make-The-Cut High 20Sierra Fix for MTC Not Opening

    I have and MTC works just fine on my MacBook. It's the MTC COM Bridge that isn't detecting the Zing
    Which means the OP has done that I would think or MTC its self would not work.

    Unfortunately, my advice would be to uninstall and reinstall but the OP says he has done that with the AppCleaner.  I do know that sometimes it can be finicky and you have to do it more than once sometimes (sometimes several according to some old posts I recall seeing.) So, if you have only done it once or twice may need to try again.  I don't have a Zing and don't regularly use my Mac with my cutter so I haven't messed with it in a long time so no real help thatI can provide beyond that I am afraid.  @leslie6111 I think uses hers with her Mac but I haven't seen her on the forum in a while and I think she was moving from  TX to the Eastern Area of US so not sure if she is in that process or not.  If you can't get it to work, you might log a support ticket on the KNK Support site and see if someone at KNK can help you work it out. The MTC Support ticket system was having issues last I knew.

    Go Vols!
    image
    Cutting with 18" Silver Bullet and a KNK Force (the rest are collecting dust!)
  • SandyMcCSandyMcC Member Posts: 7,351
    With the Zing connected via the serial cable and turned on: 
    1. From the Apple menu, choose About This Mac.
    2. Click System Report.
    3. Under the Hardware heading on the left side of the System Information window, click USB.
    4. At the top will be a list. The one you're looking for should say something like "FT232R USB UART".  This will tell you is your Mac has connected your Zing using the correct driver.  Select it and then, in the lower window it should say the Vendor and  Manufacturer are FTDI. 
    If you do not see it listed, then try a different USB cable and/or a different USB port.

    Good luck!
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • Alien312Alien312 Member Posts: 9
    edited April 28
    SandyMcC said:
    With the Zing connected via the serial cable and turned on: 
    1. From the Apple menu, choose About This Mac.
    2. Click System Report.
    3. Under the Hardware heading on the left side of the System Information window, click USB.
    4. At the top will be a list. The one you're looking for should say something like "FT232R USB UART".  This will tell you is your Mac has connected your Zing using the correct driver.  Select it and then, in the lower window it should say the Vendor and  Manufacturer are FTDI. 
    If you do not see it listed, then try a different USB cable and/or a different USB port.

    Good luck!
    Hey @SandyMcC , as I explained in my very first post here, I have already verified that my Mac can recognize the Zing, with the proper driver, using System Information.

    @MeFlick , I'll submit a support ticket with KNK and try running through the whole process again, thanks!

  • SandyMcCSandyMcC Member Posts: 7,351
    I'm sorry that I didn't go back and read your first post.  :(  My bad.

    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • Alien312Alien312 Member Posts: 9
    @SandyMcC , no worries, it's just frustrating that I'm having this problem. The Zing worked just fine with my Mac before the OS update and I've tried every solution I could find in the forums. At least it still works with my PC...
  • SandyMcCSandyMcC Member Posts: 7,351
    I don't understand it since I was able to update without any issues at all. Doesn't make any sense. 
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • SandyMcCSandyMcC Member Posts: 7,351
    I thought of something else to try - Install the latest FTDI driver:

     Disconnect the Zing from your Mac.

    1. Go to the following link and scroll down to the table.
    2. Find the row for the Mac :

     http://www.ftdichip.com/Drivers/D2XX.htm

     Even though you are on High Sierra, do the D2XX helper mentioned in the Comments column.

    1. Then download the 1.4.4 driver and run it.
    2. Reboot your Mac and connect your Zing again.
    3. Open the Bridge program and see if the tty listing is there again.

     


    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • Alien312Alien312 Member Posts: 9
    Hey @SandyMcC, thanks for the update! I tried your suggestion but I'm still having issues getting Bridge to connect. 

    Do you know of any alternative (free) programs that will work with the Zing? MTC Bridge refuses to recognize the Zing on my Mac and while my PC works, it's a pain for my workflow.
  • MeFlickMeFlick Member Posts: 9,126
    edited May 2
    To my knowledge, there are no free programs that work with the Zing or other cutters.
    (Edited to add: maybe Inkscape based on Sandy jogging my memory). 

     Not sure what the problem is with your MTC and Com Bridge connecting on your Mac unfortunately.  However, I have never seen this happen where it couldn't eventually be made to work.

    If you want to use your Mac and only your Mac with the Zing - then you may need to work with SCAL (which I saw in another thread you purchased already) to do so. At least for now, until you can get MTC and the Comm bridge issue sorted out. May not be the news you want to hear, but may allow you to put your frustrations to rest right now and get back to work with your cutter.

    I assume that your "pain" with your workflow is that your Mac is in the room with your Zing cutter and the PC is not?  I have the opposite setup.  I have the PC in the room with my cutter and use it rather than my Mac when cutting.  I can work on my Mac in MTC if I choose, then send the file to my PC via various methods to actually cut with. However, that is one of the reasons that have mine setup that way.  Only you can decide what setup is best for you.

    One thing to remember is that SCAL's Mac Version is suppose to be a true "Mac" software program written to work in the Mac OS.  MTC's Mac version is not really a "Mac" software program.  It is a PC program that has been "ported over" to the Mac platform and uses the Wine emulation program to help with that porting.  Because of that, there are some minor issues with the Mac side of MTC that can be encountered (but again, not ever being able to do the bridge has not been one I have seen previously.)
    Post edited by MeFlick on
    Go Vols!
    image
    Cutting with 18" Silver Bullet and a KNK Force (the rest are collecting dust!)
  • SandyMcCSandyMcC Member Posts: 7,351
    edited May 2
    Inkscape might. I've not tested the cutter plugins on the Mac version.  Plus, I don't believe the Inkscape version can do print and cuts.  But the PC version does do regular cutting to the Zing and I verified that once a number of years ago.  You can download the Mac verson of Inkscape from inkscape.org to test it out.

    Personally, I think it makes more sense to get SCAL, even though it costs $60. It has a true Mac version and you can test the trial for 15 days before buying. It does do watermark cuts but at least you'll get a sense of whether or not it's worth it. 

    I just checked Inkscape on my Mac. Here's how you access the cutting window: Go to Extensions>Export>Plot.  Then, under the Connection Settings, change Command Language option to KNK Zing (HPGL variant).  Then set the Serial baud rate to 57600.   And I have no clue what Flow Control setting to recommend. I guess just test them all.   Then under Plotter Settings, you can set the Force and Speed.  I don't know the scales that were used, so you'll need to just experiment. 
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • Alien312Alien312 Member Posts: 9
    @MeFlick, actually the pain/inconvenience comes from the fact that my work heavily involves programming in Java and exporting the results to Illustrator before cutting, which I do on my laptop since I can carry it with me through the day. I only cut files when I get back home, and it's inconvenient to repeatedly transfer files every time I need to make a small adjustment. 

    @SandyMcC ; I'll try out Inkscape, thanks for the suggestion.

  • Liz_ALiz_A Member Posts: 9,903
    edited May 5
    @Alien312 - have you tried using a cloud service like DropBox, or you iCloud account for your files? It would save the time and hassle of transferring files every time you make an adjustment because you would be doing it to the cloud version.
  • Alien312Alien312 Member Posts: 9
    @Liz_A, I have and the upload/download times take far longer than using a USB drive since the internet speeds in my area are so slow and the files I'm transferring tend to be large.
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