We are running a sale on Popup Card Studio. Save 28% right now during this very limited time sale. Click here to order now!

We are also running a sale if you purchase both Make The Cut! and Popup Card Studio. Save 38% right now during this very limited time sale. Click here to order!

Is support ticket feature working?

I have been trying for 3 days to open a support ticket. Is this not working? I need my registration # for a new computer and have changed my email and don't have access to the one I registered with. The support page lets me put in all the info but does not follow up by giving me a support ticket #. So, I'm not sure it goes through.

Answers

  • Crazy_Mr_ZingCrazy_Mr_Zing Member Posts: 3,312
    You could try contacting Bryan directly
    Click on the balloon icon on the following page you can either send a private message or send an email using the email address listed


    I Use Zing Air, Make The Cut - Pop Card Studio, WinXP- Win7 -Win10
    Paper Modellers I Revere Marc Hagan-Guirey ----- Yoshinobu Miyamoto ----- Peter Dahmen
    Gallery ID #26944 ----- Link to My Cloud Have a Look your Welcome to Make Use of the Files
  • eleuthardeleuthard Member Posts: 4
    For 4 days I have tried to retrieve my code. I used the email I signed up with but ticket number is not received. Screen keeps taking me back to "open ticket." Getting very frustrated with process!!! I was able to move MTC files to new computer but it won't work without obtaining my code. Any suggestion? 
  • Liz_ALiz_A Member Posts: 9,956
    @eleuthard - use the suggestion right above your post!!

    @SBryanW - hi Bryan, can you assist?
  • MeFlickMeFlick Member Posts: 9,135
    edited April 22
    Just a note - Bryan was always a "volunteer" who helped with MTC stuff.  I have checked and he has not been on the forum since April 6.  I also sent him an email on April 10th in regards to MTC and support and I haven't heard back from him since sending that email.  He was always good to reply to a PM and/or emails in the past so I am not sure if he has stepped away from MTC now as well or something else.  He hasn't replied to any of the inquires concerns here on the forum lately so I am not sure that tagging him is going to be of any help either.

    As a result, I am not sure where/what anyone is suppose to go/do for help.  @Gabe is the only other moderator that I know here on the forum and he never helped with that stuff, just moderating the forum.  I don't know if he has someway to reach the powers that be or not. It appears that the ship is now completely rudderless I am afraid.
    Post edited by MeFlick on
    Go Vols!
    image
    Cutting with 18" Silver Bullet and a KNK Force (the rest are collecting dust!)
  • eleuthardeleuthard Member Posts: 4
    Thank you for answering my question. I am very disappointed about this. I would think someone should be able work on the support ticket problem or let users know it is not available so we don't waste our time. Thanks again, MeFlick.
  • SBryanWSBryanW Administrator Posts: 5,287
    @eleuthard - I received your email this morning and have responded to it.  Please let me know (via email) if you still have issues.

    As a reminder to everyone:  The link for lost registration:
    http://make-the-cut.com/LostRegKey.aspx
    ONLY works with the email address that was used to register/activate the registration key, and it ONLY returns that information to that email address (for security reasons obviously).  If a user no longer has access to the email address used for registering/activating, then the LostRegKey link does that person no good.  They would have to open a ticket (which is currently not working at the moment) or send me an email or PM as Gabe suggested in the second post above.

    I will be working on trying to get the support ticket system issue resolved.

    Thanks,
    Bryan

  • SBryanWSBryanW Administrator Posts: 5,287
    MeFlick said:
    ... so I am not sure if he has stepped away from MTC now as well or something else...
    I am still around, but have been extremely busy with life and work (as I'm sure everyone is).
  • Liz_ALiz_A Member Posts: 9,956
    I wrote this earlier today and it didn’t post.

    Bryan does a lot of travelling for his job. He also has a family with growing grandchildren That he is active with. As such his time may be comprimised.
  • MeFlickMeFlick Member Posts: 9,135
    Thank you Bryan. It is good to know that you are still here working behind the scenes when you can.
    Go Vols!
    image
    Cutting with 18" Silver Bullet and a KNK Force (the rest are collecting dust!)
  • eleuthardeleuthard Member Posts: 4
    Thank you so much, Bryan!! I am up and running with no issues. I really appreciate your help.  
  • Liz_ALiz_A Member Posts: 9,956
    This would be a good time to suggest to people that they should use an email account that won't change if they change service providers, or move to another location. For example, a gmail account. I have been using my gmail account since they first started providing them. I have never had any issues, and it makes it a no-brainer for things like accounts on the various websites where they collect a username and email account. It also means I can access my email anywhere, anytime. I can't recommend this strategy enough. It sure would save some frustration, and down time.
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!