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Problems with mat and carriage CM900

FIGGY345FIGGY345 Member Posts: 1
I have the CM900. I unloaded my mat using the unload button without issue, however when I went to use the machine after that it is saying that the mat cannot be unloaded and that I have to pull the mat after turning the machine off.
There is no mat in the machine.
Now every time I switch it on it says the mat needs to be unloaded but when I press ok to get the cartridge to go back to the initial position it does not work and I get the same message every time.   
Would be grateful for any help or suggestions. Thanks

Answers

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