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BlackCat Cutter stopped working

Sheila130Sheila130 Member Posts: 2
Help! My black cat cougar 2012 stopped cutting, its acts like its not receiving the cut file. Was working just the week before as I cut some Alice in Wonderland stencils, some with some great detail in them. I went to use it the other day and nothing. I know the BR is set at 38400 on software and machine.  I feel it has something windows 10, but I was using Window 10  during my last cut, so I am not sure. I have also tried using the laptop vs the desktop and get the same response ( both are using Windows 10, I called to see about getting it serviced but was told that most likely not repairable, its just hard for me to believe it was working great then just stopped.   

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