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MTC will no longer open

I have a Mac and for some time now I've more or less operated MTC without any issues. Recently though I've been unable to open MTC for some reason. It "opens" but none of the windows appear and I don't know for the life of me why I can't get any screens to appear even though it shows the program is open. I even tried deleting the program and redownloading it but that hasn't done anything. I am attaching a screen shot so you can see what it looks like on my screen when I've opened the program. You can see at the top left that the program is in the active screen and I should have SOMETHING showing up. There aren't even any dropdown options for me to open a screen or a saved file. Nothing. I'm at a complete loss for what could have happened and how to fix it. 

Comments

  • Crazy_Mr_ZingCrazy_Mr_Zing Member Posts: 2,920
    What os version did you upgrade to

    This previous dicussion has information on the changes required to make MTC work high Serria OS 

    http://forum.make-the-cut.com/discussion/45733/high-sierra#latest

    I Use Zing Air, Make The Cut - Pop Card Studio, WinXP- Win7 -Win10
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  • leslie6111leslie6111 Member Posts: 2,348
    Do a clean reinstall of Mac with the app cleaner. Depending on your iOS opaerating system you might have to go into the terminal to allow for non Apple developer apps to be able to be used. I have not upgraded to high sierra yet but this was true from El Capitan on. Apples beefed up  security is causing this. Since Mtc is not native to a Mac wine gets broken occasionally and reinstalling Mtc fixes many ills esp when the program crashes repediately. I think I have had to reinstall Mac over 2 dozen times since I have owned my Mac. You can also instal Mtc the cut in one other computer even one running windows if you can’t get it to work. If you are opening Mtc thru already made Mtc file you might have to access the file by opening up Mtc first and then finding the file thru the program instead of the other way around to reestablish the connection.
  • lynusannlynusann Member Posts: 82
    Took me a couple days to get back to this but after almost 4 hours on the phone with tech support, they remote accessed my macbook and did something in Terminal and it is finally working. After reading the post linked above, I'm going to guess it's something connected to Wine. 

    Unfortunately now it appears I can't do PnC. MTC is showing my printer in the drop down and says it's sending it to the printer but nothing ever prints. I've only ever once done PnC though through MTC so I'm not sure honestly when the last time it worked but it's incredibly frustrating to always have something not working properly. 
  • SandyMcCSandyMcC Member Posts: 7,135
    Let me check this out for you.  BTW, I created a written tutorial for the fix that required you to be on the phone for 4 hours.  Wish I had noticed your post 6 days ago! I could have saved you a lot of hassle.  Meanwhile, anyone reading this, here's the fix: http://www.iloveknk.com/Support/Tutorials/Make-The-Cut/High Sierra Fix for MTC Not Opening.pdf

    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • SandyMcCSandyMcC Member Posts: 7,135
    I hadn't tried printing since updating to High Sierra. The only thing that I noticed is that the wrong tray was selected. Under File>Print Setup, I had "automatic" selected under Tray and on my PC, the correct default tray is used. But not on my Mac. So, maybe check that first.  I sent a PM to Bryan about the fact you can't print and we have another Mac owner with the same issue.  Maybe he will have something to share.
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
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