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Manually Flushing the Buffer

JacksonistaJacksonista Member Posts: 152
Sounds strange, I know.  I have noticed in the last few months that after cutting one or two different cutting items, on the third or so set of cutting, my cutter will randomly cut a slice diagonally across my surface unexpectedly starting at the 0,0 mark.  A couple of times it has even stayed at the 0,0 mark and gone straight over to the right on the horizontal and continuously cut, cut cut until I rush over to shut the whole thing off.  This has destroyed two of my mats (because it cuts in the same spot over and over directly on the plastic mat until I can get it paused or shut off.

I'm assuming this may be because of Windows 10 updates that have changed a setting and since MTC is no longer updated it cannot make any corrections for updated operating systems.  That is fine as I am completely unwilling to give up MTC and go with SCAL.

My question is: is there a way to flush the buffer manually via the software and get out whatever erroneous data may be causing this?  I am having to shut down MTC and turn off my machine in-between cuts to keep from ruining whatever it is I am working on.

It's been a long time since I've been here, which means life has been good and without issues.  Glad to see the forum still up and running.

Thanks!

Comments

  • MeFlickMeFlick Member Posts: 9,009
    First, no it should have nothing to do with Windows 10. Lots of folks using MTC on Windows 10 computers.

    What cutter are you using? Sounds like may. E an issue with the cutter its self. Once we know which one, we can do more troubleshooting specific to it.
    Go Vols!
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    Cutting with 18" Silver Bullet and a KNK Force (the rest are collecting dust!)
  • Liz_ALiz_A Member Posts: 9,461
    I echo MeFlick's sentiments...been using Win 10 and gone through all the updates, and it did not affect MTC at all. Nor anything else on my computer for that matter.
  • SandyMcCSandyMcC Member Posts: 7,064
    I assume this is the same KNK Maxx you had a year ago?  Maybe first try a different USB cable if you have one around the house... like one for a printer.  See if that resolves the issue. Meanwhile, I'll contact Ron and Chad for their opinion.

    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • SandyMcCSandyMcC Member Posts: 7,064
    Here's the response from Ron:

    First, are you on a Mac or a PC?

    Does this ever happen when using the Repeat button on the Maxx or are you always sending the cuts from MTC?

    If you're not using the Repeat, could you give it a test to see if happens when you do.  Do a few normal sends, just like you have been doing, then switch to using the Repeat button.  If you've not done that before, you go Offline and then press that button.  Keep trying that several times unless you definitely get the same problem happening.  This will  help indicate if it's a communication problem from MTC to the Maxx or a problem within the Maxx itself.  You can use paper and pen in the Maxx to avoid wasting material. 

    Also, on my own, I came up with another thing to try.  Unplug the Maxx and go to this link below and download and install the latest driver. That never hurts!  Reboot the computer, plug in the Maxx and then see if that solves itl

    http://www.ftdichip.com/Drivers/D2XX.htm




    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • JacksonistaJacksonista Member Posts: 152
    Thanks everyone.  Just now got onto the forum.

    I use a PC with Windows 10 and a Maxx Air 24".  

    I don't ever use the repeat button.

    Also, I can't remember the last time I've downloaded a driver.

    I'll give all of these a go and see what happens.  Good idea with the pen!
  • SandyMcCSandyMcC Member Posts: 7,064
    Okay... sorry for the delay.  Not sure how I missed your response since I check in twice a day.  :(   Since you have the MA, are you connected via USB or BT?  

    To reinstall the driver, unplug the USB cable (if you are connected that way).  Then go to the link below and scroll down and click on the words "setup executable".  Run that program. Reboot Windows. Wait wait wait for Windows to full come up. Then plug in the USB cable again. And then go to Window Device Manager to see how you are connected.  

    http://www.ftdichip.com/Drivers/D2XX.htm

    You can also go through the other thing I suggested and report back.  


    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • Crazy_Mr_ZingCrazy_Mr_Zing Member Posts: 2,804
    When you download the FTDIchip driver right click on the file and select run as administrator

    I Use Zing Air, Make The Cut - Pop Card Studio, WinXP- Win7 -Win10
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