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Is MTC still supported/active?

scrapinmollyscrapinmolly Member Posts: 42
I haven't used my MTC for a few years now, other life happened. I'm ready to use again, but I've had to switch computers and download newest version. I can find my registration code.:( I've emailed them to get my code a couple times in the last couple days and haven't heard a thing. Am I just being impatient or what :smile:  TIA

Comments

  • Liz_ALiz_A Member Posts: 9,341
    @scrapinmolly - @SBryanW is still managing the support ticket system. You should hear back shortly. Also make sure you have checked SPAM and/or JUNK email folders, those automated emails may end up there. Also you need to provide the same email address you registered MTC with or you won't get it.

    There has been no activity on the update front since March of 2013, even though a very small bug update was released in the interim, it did not address the wish list or other well known bugs. No indication from Andy at all on the future of MTC.

    SCAL is now the go to program, it supports all the same cutters as MTC and more, especially noted are the newer Silhouette and KNK cutters. You should check it out, there is a good deal going on if you are interested.
  • scrapinmollyscrapinmolly Member Posts: 42
    Thanks for your help. I keep checking my spam folder and I am using the correct email. I guess I just need to practice patience :) I will go check out SCAL, but I really want to use MTC. For what I want right now, MTC offers I believe.
  • SandyMcCSandyMcC Member Posts: 6,977
    Thanks for your help. I keep checking my spam folder and I am using the correct email. I guess I just need to practice patience :) I will go check out SCAL, but I really want to use MTC. For what I want right now, MTC offers I believe.
    I can help you know for sure. I recently did a very detailed side-by-side comparison of the features of both programs. 
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Air
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    KNK / MTC Videos: http://bit.ly/1kmAcoO
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • SBryanWSBryanW Administrator Posts: 5,266
    edited July 14
    @scrapinmolly - I have caught up on all the registration key related support tickets and didn't see any from you.  There is no registration key associated with the email you use here at the forum.  I have sent you a private message with a request for more information.
  • bchbumgusbchbumgus Member Posts: 33
    SandyMcC-Wher is your comparison SCAL vs MTC. Also on your iloveknk link you state that

    "The only reason I support MTC over SCAL is because KNK USA ships MTC with the Maxx and Zing models."

    You answered "Rudderless" that

    "the top of the (MTC) web page says "The new KNK Zing bundled with Make The Cut."   That's no longer true. The newest KNK Zing doesn't come with any software, which leads to confusion for some of our customers."

    It seems some updating is needed in both places.






  • SandyMcCSandyMcC Member Posts: 6,977
    @bchbumgus, I wrote an article recently that was published here: 

    https://personaldiecutting.com/make-cut-sure-cuts-lot-best/

    Then I have three different tables to use when comparing:

    A checklist: http://www.iloveknk.com/wp-content/uploads/Info/MTC_vs_SCAL_Checklist.pdf

    A summary: http://www.iloveknk.com/wp-content/uploads/Info/MTC_vs_SCAL_Summary.pdf

    A detailed comparison: http://www.iloveknk.com/wp-content/uploads/Info/MTC_vs_SCAL.pdf

    Thanks for bringing to my attention that I had anwered a post back in early 2016 with a response that is no longer true. It has been corrected. 
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Air
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    KNK / MTC Videos: http://bit.ly/1kmAcoO
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • Liz_ALiz_A Member Posts: 9,341
    I don't think it's necessary to go through past posts anywhere and make corrections, omg, there would be way too many of them! What was said 5 years ago was reflective of the circumstances at the time and does not represent what are the circumstances of today. =)
  • SandyMcCSandyMcC Member Posts: 6,977
    edited July 15
    Liz_A said:
    I don't think it's necessary to go through past posts anywhere and make corrections, omg, there would be way too many of them! What was said 5 years ago was reflective of the circumstances at the time and does not represent what are the circumstances of today. =)
    I agree. I feel that what I posted in the past in response to a question at that time is far different from having incorrect product information on the home page of a product being sold. 

    But if it bothers someone that I said it over a year ago, when it was true at that time, then I'm happy to search and find any posts that stated that MTC was provided with the sale of a Zing or a Maxx.  The only problem is that I couldn't find a post from someone named "Rudderless."  I did find a few other comments I had made on this topic and I did add an "Edit comment" to those.  If I missed one to Rudderless, then I need the link provided so that I can more easily find it. Every post and every page has its own individual Comments section. 
    Post edited by SandyMcC on
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Air
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    KNK / MTC Videos: http://bit.ly/1kmAcoO
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • MeFlickMeFlick Member Posts: 8,967
    @SandyMcC - The statement bchbumgus made above where she indicates you "answered Rudderless" was not a post by anyone NAMED "rudderless" - it was in reference to your answer that you gave in hwgang's thread she started a few days ago saying we at MTC are now "rudderless" - this is the thread:

    http://forum.make-the-cut.com/discussion/45512/we-are-rudderless#latest

    the quote is from that thread where you said that the top of the MTC page indicated MTC was shipped with all Zings but that was no longer true since the Zing Orbit recently came out and doesn't ship with MTC or any software.  She was apparently pointing out that you made that statement on the "rudderless" thread but that your site still said something about MTC shipping out with Maxx and Zing cutters.  I read it that she was pointing out that your site also contained the same "error" as what you were saying was wrong on the MTC home page. Not that it was necessary to fix old posts.  But, I don't know where you had that on your site.
    Go Vols!
    image
    Cutting with 18" Silver Bullet and a KNK Force (the rest are collecting dust!)
  • SandyMcCSandyMcC Member Posts: 6,977
    edited July 16
    Thank you so much, @MeFlick.  Now, I get it!  lol   And I figured out that @bchbumgus had clicked on the User Manual link in my signature here and even though the post directly below the UM links was over a year old, that is the post with that statement and it has now been edited. 
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Air
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    KNK / MTC Videos: http://bit.ly/1kmAcoO
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • DukeFanDukeFan Member Posts: 1,650
    I've never touched SCAL. Is it hard to learn it if I know MTC? I'm worried about what I'll do when my original Cameo dies since the new one isn't supported. I've never learned Silhouette Studio bc I didn't need to. I've always had MTC.
  • SandyMcCSandyMcC Member Posts: 6,977
    SCAL and MTC are similar in many ways. But with any software change, you have to learn new terminology for the same functions.  And figure out new icons for the same functions.  And figure out how a different Layers bar works.  Some of the differences will make you say, "COOL!"  Other differences will make you wonder why it was done that way.  
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Air
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    KNK / MTC Videos: http://bit.ly/1kmAcoO
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • tuicarlostuicarlos Member Posts: 144
    @DukeFan - This will be inevitable! I don't know anyone who told me don't like MTC but I depend on this for living. I'm not going to sit down waiting for the boat to sink. I can't stay stuck with a machine or software. My production is more important than the passion by a machine or by a software or passion by the owner of the software. My recommendation ... If you want to continue with the MTC buy some used Expression/Cameo 2 for a good price. Don't forget to buy blades and mats in proportion, considering a life expectancy of 10 years for Expression and 5 years for Cameo 2, with moderate use. Now if you're satisfied with the cutters from Silhouette or if you intend to someday have a KnK cutter, for example, invest $100.00 in the SSDE or $180.00 in SCAL Pro, respectively. Learning something new? It's always a pleasure!

  • SandyMcCSandyMcC Member Posts: 6,977
    @tuicarlos, what features of SCAL Pro do you feel @DukeFan would automatically need?  I'm always hesitant to recommend the Pro version unless someone has specifally mentioned certain features it provides as requirements for their own work or hobby.
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Air
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    KNK / MTC Videos: http://bit.ly/1kmAcoO
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • tuicarlostuicarlos Member Posts: 144
    @SandyMcC - For those who use MTC needs to have the best version of SCAL to feel less the shock. LOL! It could be more expensive but surely less than "a trip to the beauty salon." Am I right? Pay more than MTC for not having tiling, weeding, duplicate cutting also can’t cut more than 72 inches. And the worse in my opinion, a part, have only one cutting option. If I must pay more anyway I prefer to pay for the best as possible.

  • SandyMcCSandyMcC Member Posts: 6,977
    edited July 18
    I agree that if the user needs easy tiling or the ability to cut more than 72", then the Pro version would be required.  But MTC also doesn't have weeding or duplicate cutting.  What do you mean by "have only one cutting option?" 

    For what it's worth, a trip to the beauty salon (which includes getting my hair colored, cut, and styled) costs me $75. But I get your point!  :) 
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Air
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    KNK / MTC Videos: http://bit.ly/1kmAcoO
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • MeFlickMeFlick Member Posts: 8,967
    edited July 18
    tuicarlos said:
    @SandyMcC - For those who use MTC needs to have the best version of SCAL to feel less the shock. LOL! It could be more expensive but surely less than "a trip to the beauty salon." Am I right? Pay more than MTC for not having tiling, weeding, duplicate cutting also can’t cut more than 72 inches. And the worse in my opinion, a part, have only one cutting option. If I must pay more anyway I prefer to pay for the best as possible.

    emphasis added

    I have SCAL not Pro and have never had the "need" for the tiling in either it or MTC, I know how to easily add my own weeding lines, to make duplicate cuts and really have never had the need to cut more than 72 inches to date.  I doubt that many that use MTC do regularly so no, I don't feel the need to pay to upgrade to the Pro version.  I have been using both since their inception so I am well aware of what is and isn't there in both and the Pro.  I have compared several times and still come down on the side that there is no need to update to Pro version yet.  Perhaps at some point - but not yet.  I would never encourage anyone to buy the pro version until they determined that they "needed" what it offered over the regular version.  You can always update later for the cost of the difference if you feel the need to have something in Pro.

    And, Finally, no, it is not less than a trip to the beauty salon for me either.  :o - same as Sandy - cut, colored, dried, styled and less than $75 with present stylist.  ;) B) Plus, she's just as good as the one that cost more.  ;)

    Go Vols!
    image
    Cutting with 18" Silver Bullet and a KNK Force (the rest are collecting dust!)
  • tuicarlostuicarlos Member Posts: 144
    @SandyMcC - Do you really think it makes no sense to a person accepting pay twice as much for a Pro version to have a few more features? Maybe yes because this is about priority. Some people, for example, prefer to pay $630.00 for a KnK Force just to make a single Christmas card each year. Others prefer to buy several cutters, I heard about a person that has 7 cutters and I never saw a single finished work from her. Therefore, this is about priority and your priority is not my priority. So, I think that @DukeFan will appreciate your opinion “without a fight” (Pink Floyd).

  • tuicarlostuicarlos Member Posts: 144
    @MeFlick - You both are lucky to have all that services for $75.00 but If you want I can change my example because the more important is the point. If you can get my point, like Sandy did, okay, if not, let me know so I can elaborate a better answer for you.

  • Liz_ALiz_A Member Posts: 9,341
    tuicarlos said:
    Others prefer to buy several cutters, I heard about a person that has 7 cutters and I never saw a single finished work from her. 


    I have 7 cutters, and no, tuicarlos, you likely have not seen any of my work. I share my work with my friends, and occasionally on public forums.
  • SandyMcCSandyMcC Member Posts: 6,977
    I have always considered it my job to provide the needed information so that customers can make their own choices... what's best for them. That's why I put together so many tables and documents. Here's another one that specifically covers, with examples, of what is available in the SCAL Pro version versus the regular version.  Then I always tell the customer to ask more questions, if needed. 
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Air
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    KNK / MTC Videos: http://bit.ly/1kmAcoO
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • SandyMcCSandyMcC Member Posts: 6,977
    Liz_A said:
    tuicarlos said:
    Others prefer to buy several cutters, I heard about a person that has 7 cutters and I never saw a single finished work from her. 


    I have 7 cutters, and no, tuicarlos, you likely have not seen any of my work. I share my work with my friends, and occasionally on public forums.
    And I can attest to that because I've been the lucky recipient of some of her cutter creations!  :)
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Air
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    KNK / MTC Videos: http://bit.ly/1kmAcoO
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • tuicarlostuicarlos Member Posts: 144
    edited July 19
    @SandyMcC - I gave my recommendation to @DukeFan based in my experience with that three software. My recommendation was about my opinion as a user. You should recommend to @DukeFan too, based in your experience which means your opinion. It should be great! I don’t understand why are you asking me so many questions. Who is asking for our opinion is @DukeFan. What about help @DukeFan on this issue?

    @DukeFan I'll never forget your username after that, never! LOL

  • SandyMcCSandyMcC Member Posts: 6,977
    @tuicarlos, I only ever asked you two questions in this thread:  

    (1) what features of SCAL Pro do you feel @DukeFan would automatically need? 

    Which you answered. Thank you. And then I asked:

    (2) What do you mean by "have only one cutting option?" 

    I don't see that you answered that one.   I'd still like to have clarification.

    Other than those two questions, I've simply been responding to your post and other posts here.  I certainly have no problems with you urging @DukeFan to buy the Pro version for the reasons you've stated.  I'm just providing my own opinion based on 11 years of selling to and supporting hundreds of cutter owners.
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Air
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    KNK / MTC Videos: http://bit.ly/1kmAcoO
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • tuicarlostuicarlos Member Posts: 144
    @SandyMcC - Answering your question!

    SCAL 4 has only one cutting option: General. SCAL 4 Pro has four cutting option: General, Cut by Color, Tiles and Extras.

    I’m not “urging” @DukeFan to buy Pro version. I’m recommending. Please, read my comment again.

    Can you answer only one question now? If is @DukeFan who is asking for our opinion, why are coming after me asking me questions like a quiz?

    This forum is not a courthouse. We are here to express our opinion. We are not here to confront each other. We are here to help each other. If I’m in front of you I see 6 and you see 9. Sometimes it’s not about the true but about what we see. Can you accept this?

  • SandyMcCSandyMcC Member Posts: 6,977
    @tuicarlos, thank you for the clarification. Now I understand what that phrase was referencing.

    It was never my intention to offend you nor make you feel like you were in a courthouse. I was just seeking factual information by asking you those two questions. 
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Air
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    KNK / MTC Videos: http://bit.ly/1kmAcoO
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
  • Liz_ALiz_A Member Posts: 9,341
    Not the Spanish Inquisition @tuicarlos, I had the same confusion. Glad Sandy asked for clarification.
  • daffeydildaffeydil Member Posts: 2,984
    @tuicarlos, me thinks you might be a lawyer.
    Sharon
  • Crazy_Mr_ZingCrazy_Mr_Zing Member Posts: 2,575
    If I understand correctly, SCAL offers the option of upgrading from the General Version to the Pro and only requires a payment of the difference in the cost
    which would mean if you purchased the general and later found you could make use of those pro features could easily upgrade at no more cost than it you'd gone for the pro version in the first place
    I Use Zing Air, Make The Cut - Pop Card Studio, WinXP- Win7 -Win10
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  • SandyMcCSandyMcC Member Posts: 6,977
    If I understand correctly, SCAL offers the option of upgrading from the General Version to the Pro and only requires a payment of the difference in the cost
    which would mean if you purchased the general and later found you could make use of those pro features could easily upgrade at no more cost than it you'd gone for the pro version in the first place
    That's what several of our KNK owners have posted. That makes it an even easier decision, in my mind. 
    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Air
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    KNK / MTC Videos: http://bit.ly/1kmAcoO
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
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