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Scal4 & Knk Maxx cutting off the page

suncastsuncast Member Posts: 1

HI Sandy,


I am using the KNK MAXX with Sure Cuts Alot4. After making several cuts of
the same project, without making any changes, the cutter is now cutting off
the page/mat/material.

I spoke with Ron at KNK-Tech Support; he recommended I try few things, unfortunately the problem continues.I contacted Craft-Edge, they suggested I download a new driver. I wonder have you come across a similar problem? Do you have any suggestions as to how to fix this?

As Always, Thank you so much for your time and help!!

Regards,
S

 

Answers

  • SandyMcCSandyMcC Member Posts: 7,046
    Do you normally have the Cut Mode set to WYSIWYG or Origin Point?

    When it cuts off the page/mat/material is it cutting the correct shapes but just in the wrong place or is it cutting random lines?  If it's random, then I would try a new USB cable... a good one like a Belkin and not longer than about 10 feet. 

    And there's no harm in installing the latest driver.  Unplug your Maxx from your computer. Then go here to get the latest driver for your Maxx:

    http://www.ftdichip.com/Drivers/D2XX.htm

    Scroll down to the table and find the driver for your O/S. If you're on a PC, scroll over and click on Setup Executable to get the driver... that's the easiest way. After installling reboot your computer and wait for it to come up fully. Then plug in the Maxx again.

    Sandy McCauley
    Cutting with KNK Force, Maxx Air, Zing Orbit
    Need help with your KNK? Visit this link: http://knkusa.com/contact/
    Over 90 free MTC videos: http://www.iloveknk.com/support/mtc-support/
    Latest KNK / MTC User Manuals: http://www.iloveknk.com/Support/user-manuals/
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