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Issues with new Cameo 3

pherrinpherrin Member Posts: 1
Hi,

I just received the Cameo 3 for Christmas. Last night was my first time using it. I went through all the motions updating my firmware and all that. The first cut I made was perfect, the second the mat starting moving all over the place-I turned it off and back on again and the cuts continued without issue. When I tried to cut my 3rd design the machine began cutting the images on top of each other even though they were not next to each other in Silhouette Studio software..It did this about 4 times before I moved the images to separate sides of the mat and then it cut without issue. The next image I tried to cut did the exact same thing. I'm feeling disappointed I was SO excited to upgrade from the original cameo I had but now I've wasted my last sheet of printed vinyl and I have to order more to complete my project... any ideas why this could be happening!?

Answers

  • MeFlickMeFlick Member Posts: 8,934
    Hi pherrin and welcome to the Make the Cut software support forum.  MTC is a 3rd party software program that works with a variety of different cutter brands, including the Silhouette line.  However, there was never an update for it to work specifically with the new Cameo 3.  I have seen mixed comments about a few people trying to use MTC with the Cameo 3 so not sure if it will cut to it or not.  I do believe that it will not work with the print and cut on it or with the dual heads however as MTC would have needed to be updated for that for sure.

    However, it looks like you are not trying to use MTC with your new cutter, but are trying to use the Silhouette program that can with it.  As a result, you will not find a lot of help here on the MTC forum since most all here use MTC even if they are working with a Silhouette machine.  Have you reached out to Silhouette support via their homesite? You can find that here: https://www.silhouetteamerica.com
    Their FAQ section with troubleshooting is here: https://www.silhouetteamerica.com/faq and their contact information here:https://www.silhouetteamerica.com/contact

    While there is no official forum by Silhouette like this one, there is one by users for users which I am aware of - it can be found here: http://s15.zetaboards.com/Silhouette_Plus/index/

    There are also I believe Facebook support pages for the Silhouette line of cutters so if you do Facebook, you might search there as well.  I don't so can't point you directly to any of those.

    Hopefully, you can find some help through some of those sources. Good luck.
    Go Vols!
    image
    Cutting with 18" Silver Bullet and a KNK Force (the rest are collecting dust!)
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