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Misaligned Portrait

papillonsandhockeypapillonsandhockey Member Posts: 1
edited January 16 in General
I don't know if anyone here can help me but I just got my portrait today and was super excited but now I'm ready to send it back :( I've been trying for hours to get it to work correctly but the lines are just off. The lines are correct on the studio but when I cut it's off. I tried to calibrate it and that helped a little but it's still not working right even though the calibration was perfect. I looked around a bit on the web too and I know that my mat is definitely not moving during cutting. Please help

Here's a photo showing how off the lines are.

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