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USb scan

itip2itip2 Member Posts: 1
Have scanned mage, it is on the thumb drive but does not come up when the drive is in the machine- wrong drive?  have missed step to convert from .jpeg?  Becoming frustrated


  • Liz_ALiz_A Member Posts: 9,836
    @itip2 - ok in what context are you asking this question. We don't support USB drives, we are a support forum for the software Make The Cut! and its supported digital die cutters. Make The Cut! will only import a small selection of raster image types, pdf files, svg files and open MTC project files. How are you trying to import your scanned image?
  • Little_BerryLittle_Berry Member Posts: 5,760
    Buy a new pen drive and try to re-scan the image to it and save it as a jpeg. What type of computer are you using PC or Mac?  How old is your computer? Does your computer have a 1.0, 2.0 or a3.0 usb port? 
  • Little_BerryLittle_Berry Member Posts: 5,760
    Another thing to try is to find a computer (Library) and see if it reads it there.
  • tuicarlostuicarlos Member Posts: 159
    edited February 2017
    @itip2 - Try to open that JPG file outside MTC. Take a look at the size of this file. Perhaps it is too big and may not open or take longer to be processed inside the MTC. Before you buy a new Pen Drive try formatting it first. You’ll lose everything you have saved in there but this procedure is required whenever you use it for the first time.

    1.       Find out the capacity and the USB version of your Pen Drive

    2.       Plug the Pen Drive into your computer

    3.       If you know which USB version port is the same your Pen Drive… better

    4.       Wait a couple of seconds and go to your “This PC”

    5.       Very careful locate your Pen Drive. Be careful not choosing a wrong Drive

    6.       Right click on it and chose “Format”

    7.       Check if the capacity shown is the same your Pen Drive. If not switch to another USB port

    8.       Select “NTFS” as System file (much better for large files)

    9.       Select “4.096 bytes” as allocation unit size

    10.   In “Volume Label” give it a name to be easier locate it in the future

    11.   Select “Quick Format”

    12.   Click “Ok”

    13.   Try using your Pen Drive again and let us know the results

    Very important: If you have files saved in your Pen Drive always disable it before physically disconnecting it from your computer. It’s rare but you can have problems if you don’t do it.

    Now if you decide to buy another Pen Drive chose an USB 3.0 so you’ll be able to plug it in any USB port you want. Peace of mind!

    Post edited by tuicarlos on
This discussion has been closed.