Still having issues with opening up files in PCS RESOLVED!

Rosie0530

I have had some success with help from Julie but new files from the board do not come in. I try to open them up and they crash the program. Any help from anyone? If I make my own it is fine but I can't seem to use anyone else's with any success. SOmetimes it works and some times not. I have updated all my windows stuff and uninstalled the program and started over, and still no success. TIA.

Liz_A

@Rosie0530 - I don't recall, did you apply updates for Windows, updates for the video drivers?

Rosie0530

I updated the Windows but not the video drivers. Can you tell me how to do that?

MeFlick

@Rosie0530 - you might check out the support page at popupcardstudio.com here:http://popupcardstudio.com/Support.aspx

Go to the OpenGL Troubleshooting portion

Rosie0530

Thanks MeFLick, I sent some stuff to the support guys.

MeFlick

:-bd

Liz_A

@Rosie0530 - what is the make and model of your computer. This issue has proven on numerous occasions to be video driver related...updating Windows may resolve, but if the video drivers are not updated you may still have issues.

Rosie0530

I have a Toshiba laptop, satellite model.

Liz_A

@Rosie0530 - go here: http://support.toshiba.com/support/modelHome?freeText=satellite

Put in either the exact model number or serial number - click the blue text to see where to find that - and then you can drill down to see what drivers are available. You can click a link on the left side to filter by type, click Display.

Andy

it probably isn't an issue with the computer. Do the files you are trying to open have notes attached to them?

try making 2 PCS files.. one with some notes in it, one without. and open them both how you usually open PCS files and see if one crashes it.

Rosie0530

Andy...sometimes the files with notes crash and sometimes the ones without notes crash. It is sort of a hit or miss thing.

GinaS

Rosie0530 said:

Andy...sometimes the files with notes crash and sometimes the ones without notes crash. It is sort of a hit or miss thing.

Do you have other software or web pages open when you're working on PCS?

Rosie0530

No, I usually just have it by itself. Sometimes I open up a tutorial but they are usually downloaded to my computer in pdf form.

SusanS

I to have a Toshiba Satellite laptop and am having similar problems. When I first downloaded popup card studio, I could design files, but not open files from other sources. Now the program won't even let me design a simple file without crashing. I have sent the information to support and maybe Andy can figure something out. I have updated everything I know to update. I can't find an update at Toshiba for my model. Everything I look at there says for Windows 8 and I have 7. Not in the market to buy a new laptop so I will have to work on my desktop only.

Rosie0530

SusanS-- I have windows 7 too. Maybe it is a Toshiba problem but like you I can't justify a new one.

Liz_A

@SusanS - look on the bottom of your computer and send me your serial number. I work tech support so I am used to digging for drivers.

SusanS

A big thank you to Liz_A in helping me find the correct driver for my laptop. Everything is working correctly now.

Liz_A

@Rosie0530 - OK Rosie, your turn now, let's get you the correct driver too!! Can be done!

Doing the happy dance for @SusanS!

Liz_A

Wahoooo!! Happy to report that @Rosie0530 has obtained the correct video driver and she is in business!!! Yah!!

sandyh

Awesome, another two who will become addicted to making pop ups )

Sandy

tluck54

@Liz_A great job

Rosie0530

I hope so!

MeFlick

Great help @Liz_A! Glad to hear both are up and running with corrected video drivers.

Liz_A

^:)^ thank you, @MeFlick & @sandyh who put it succinctly, my motivation is purely selfish...the more we have people addicted to PCS and MTC, the more our own addiction is supported!!